Are you making it hard for your listeners?
So I’m thinking about joining a gym again. I’m hesitant because I don’t like paying for things I don’t use, and I’m worried I’m not going to make time to use it.
But there’s another, much bigger reason.
One of the most frustrating experiences here in the USA is cancelling a gym membership. It’s often maligned for its unreasonable difficulty. Here’s how to do it at Planet Fitness (emphasis mine):
For most locations, you can visit your home club in person to cancel your membership or send a written notification via mail to your home club requesting to cancel. Some members may also be eligible to cancel their membership online based on their membership type and the location of their home club.
Please note, to stop the billing of your monthly membership on the 17th, the club must receive written notice delivered by the 10th in person or through mail, as it may take up to 7 business days for billing changes to take effect. To stop the billing of the annual fee, cancellation must be completed by the 25th of the month prior to the annual fee date. Lastly, if your membership has a minimum term and is canceled prior to end of contract term, a $58 buyout fee is required.
So to recap:
- Visit the club in person OR send a written notification via mail.
- You need to do this a week in advance to ensure your request is honored.
- You’ll likely incur a fee for cancelling.
This is a purposefully user-hostile hurdle too. See, you can sign up online, and upgrade your account online.
However, to cancel or downgrade, you have to go to the location. Oh, and this part:
Some members may also be eligible to cancel their membership online
I’ll take that to mean places where the club is required by law to make cancelling as easy as signing up.
I’m pointing this out because, since I’ve been hoodwinked by Planet Fitness before, I’ll never sign up for a Planet Fitness membership again. I’d rather pay more and know exactly how much I’m paying, and have the flexibility to cancel any time.
But this isn’t about gyms. This is about how we treat our listeners.
Wherever You Get Your Podcasts
Anil Dash is getting a lot of praise for his recently piece, “Wherever you get your podcasts” is a radical statement, and for good reason.
He’s right. As I wrote about earlier this week, the exclusivity play didn’t really work for Spotify (at least long term)…which is wild because it’s a model that has worked in the past across other mediums.
But it truly feels like podcasting is a medium that values freedom to listen wherever…which goes back to easy of use.
I was having a discussion with one of my cohosts for Start Local, our podcast that focuses on Chester County, PA, where we both live.
He asked if we should be on YouTube. I immediately said, “Yes.”
If he had asked me that question a few years ago, I would have said “it depends on a bunch of things.”
But today, it’s easy to have your podcast on YouTube…just set up a channel and give them your RSS feed. I did it in 10 minutes earlier this week.
And the low level of effort could have a very positive impact on your show.
And importantly, it’s convenient for your listeners.
Be Everywhere
2024 is the year I’m experimenting with a “be everywhere” strategy — and that’s due in part to what’s always been my philosophy on two other aspects of my life:
- Payments
- My Podcast
I want people to be able to pay me however they’re most comfortable. I have most payment apps. I allow for Stripe and PayPal on my checkout forms. And this year, I’m publishing my premium content where I know people are already subscribing to content so they can use those platforms if they want.
And I want people to listen to my podcast where they want to listen to it. That means making an effort to put my podcast in every podcast player I know of, as well as have a website for people to listen online (not to mention, it’s an easy place to point people that’s accessible to everyone and not app specific).
The best way you can do that is to leverage the technology available to you. Just like it’s now easy to have your show on YouTube, many podcast platforms will submit your podcast to apps for you. Make sure you take advantage of that!
For a website, you can use a service like Podpage, or if it’s just a link, Podlink will do.
One More Story
Before we go, I want to share one more story with you. I’m part of Jay Clouse’s Creator Science membership. And I was really considering not renewing.
I felt disconnected from the community, and I wasn’t consuming much of the members-only content or going to events.
But Jay recently started publishing those events and content to a members-only podcast feed. I now have a renewed sense of belong in the community, and I’m consuming a lot more of the content.
Jay made it very convenient for me and other members to get the benefits without having to sit in front of our computer, and that saved my membership.
If you approach your show with your listeners in mind, whether it’s with content, or ease of listening, they will notice. And they’ll like you even more for it.
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